Our History & Philosophy

The Insurance Service Center was established by John L. Canady in 1975 after working as managing agent for another insurance agency for three years. From 1975-1991, John L. managed John L. Canady Realtors with 34 sales associates, Liberty Construction which averaged approximately 30 homes per year, and the Insurance Service Center.  In 1991, John L. assumed the responsibilities of agency principle and devoted 95% of his time to the agency, managing its growth and development and maintaining the level of service integral to the Insurance Service Center’s philosophy.  He has added the majority of companies that the Insurance Service Center currently represents, recruited and trained producers, instituted and maintained a marketing department and increased premium volume at an exponential rate. 

With an efficient and knowledgeable staff and a dependable and cost-effective product, the Insurance Service Center has grown to be one of the most stable and productive agencies aggressively seeking new business in Eastern N.  In fact, because of our growth and success, a second branch office branch office was opened on Hope Mills Road in 2004 and a third location was added in 2006 on Yadkin Road, all intended to better serve Fayetteville and the its surrounding communities.  Furthermore, in an effort to extend its area of service into the surrounding communities, the Insurance Service Center has an established branch office in Clinton, Sanford, Lumberton and Apex to better facilitate sales and servicing of our products.  We are continually looking for opportunities to serve the communities of southeastern and central North Carolina and take pleasure in serving our customers.

Our Core Values

Our core values exemplify the honesty, integrity and hard-work central to our philosophy and lie as the foundation of the Insurance Service Center’s success and growth.

• We believe quality service is essential to the success of our agency. Customer satisfaction is foremost in our consideration. To this end, we portray professionalism, dependability and integrity.
• We consistently serve our customers with the utmost attention. We are courteous, respectful and understanding while servicing current customers and soliciting new business. We believe superior and unique service attracts and retains customers.
• We believe that employees who embrace teamwork, share responsibility and support each other help to provide the best service for our customer base. We promote teamwork and initiative.
• We build strong relationships with our insurance carriers’ underwriting departments in order to effectively meet our customers’ needs. We stay informed of company procedures and changes within the insurance industry.